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New Social Media Duties for Dallas Police Officer

On February 16, 2011 I was given a new assignment in the Dallas police department’s media relations office as the social media officer. Little did I know what was in store for me! The department was joining the 21st century and my job was to...

Posted April 12, 2011    

Social Media Handbook for Police: Part 1

Welcome to a new series of social media tips aimed primarily at a police audience, but hopefully applicable to a wider group of people too, especially those in the public sector. This series of posts will aim to identify some good practice and...

Posted March 24, 2011    

How to Use Facebook Search & Investigative Tips

The most common investigative request I receive is for information about Facebook. With over 500 million active users, it seems that everyone now has an account. Let’s look at the options. If you have a name, searching Facebook is quite easy....

Posted March 12, 2011    

Officer Safety: On Facebook, People Can Still Locate You in Bing Search Results

Even if you’ve removed yourself from Public Search on Facebook One of the first things in the privacy settings on Facebook that many people like to take care of is to take themselves out of public search.  It’s a smart thing to do with a...

Posted February 9, 2011    

Advancing Data Sharing at the Local Level and Beyond

Sharing information across jurisdictions is essential for law enforcement to keep pace with criminals and terrorists who are not limited by geographic boundaries.  More so than anyone else, local cops see this played out on their streets every...

Posted November 5, 2010    

U.S. Researcher Focusing on Law Enforcement Use of Twitter

Thomas Heverin Today, ConnectedCOPS is spotlighting a researcher who is studying law enforcement agencies’ use of Twitter. Thomas Heverin hails from the College of Information Science & Technology, Drexel University, based in Philadelphia, PA...

Posted September 9, 2010    

4 Reasons Why Police Don’t Talk Back On Twitter

Being a former police officer I am kind of baffled why law enforcement is failing to build community via Twitter.  I have been following numerous law enforcement agencies over the past year and they Tweet out information, which is...

Posted September 1, 2010    

Social Media Policy for Law Enforcement X 3

Social media policy in law enforcement is a hot topic and well it should be. No one can or should dispute that the importance of sound policy, and the need to guide law officers in proper behavior and procedure online, is huge. Just when you’re...

Posted July 22, 2010    

Calling Citizens and Catching Criminals

Law enforcement agencies across the country use the CodeRED emergency notification system to coral crooks and alert citizens about fugitives, burglars and dangerous suspects. The CodeRED system keeps citizens informed and encourages them to get...

Posted July 15, 2010    

Law Enforcement on Twitter: Five ways kick it up a notch

…. and it’s time. We’re well into the “dip your LE toes into the Twitter stream” modus operandi. It’s time for real leverage of a great platform. If you’re among the +/- 1,000 agencies that I follow on Twitter, about 4/5 of you tweet. But the ones...

Posted July 12, 2010    

When cops are attacked with social media: eight lessons learned at G20

With the G20 in the city, eyes around the globe were on Toronto over the past week and just about everybody involved locally or from afar has something to say, and they did and continue to do so over Twitter, Facebook and YouTube. The proliferation...

Posted June 30, 2010    

Preparing Public Safety Recruits for Innovation

During incidents, everyone counts on cops to be quick, strong and competent. But overall, we should also hope they’re familiar with science, math and technology concepts. Every day, we’re seeing significant advances in technology and it’s...

Posted June 1, 2010