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Hope you didn’t miss this. In his State of the Union speech, President Obama talked about reorganizing government to consolidate programs/services. “There are 12 different agencies that deal with exports. There are at least five different agencies that deal with housing policy. Then there's my favorite example: The Interior Department... [read more]
A little more than a year ago, the Federal Web Managers Council issued a ground-breaking white paper entitled, “Putting Citizens First: Transforming Online Government.” Yes, I’ve referenced it many times. But as we begin a new calendar year, it’s a great time to take a fresh look at those 6 terrific Customer Service Standards that the... [read more]
About a year ago, the Federal Web Managers Council published a terrific White Paper entitled: Putting Citizens First – Transforming Online Government. Their analysis and recommendations were based on the many years of experience and observations of this highly-skilled, highly-committed cadre of public servants. The White Paper was... [read more]
Dean Halstead is a Lead Associate with Booz Allen Hamilton and serves on the Advisory Board for the SmartBrief on Social Media. More »
John Kamensky is a Senior Fellow with the IBM Center for The Business of Government. More »
Steve Radick is a Lead Associate with Booz Allen Hamilton and serves on the Advisory Board for the SmartBrief on Social Media. More »
Maybe they'll get it right this year, they can't afford to fail again, the competition is too tight on the electric car market. Sure there's still room for breakthroughs, I read some interesting articles about it on www.partsgeek.com, we should expect some interesting electric car technologies in ...
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