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After years of hearing ”it’ll be released next week” promises, I finally got to witness the official announcement this morning from Minister Tony Clement: The Treasury Board Secretariat’s Guideline for External Use of Web 2.0 is now public. Here is an excerpt from Tony’s speech: “Web 2.0 tools provide... [read more]
Today I gave a talk at the CIPR public services communications conference. In case they are handy, here are the slides: Getting digital engagement right View more presentations from Kind of Digital. [read more]
Last Friday, a new policy paper by Peter Levine was released entitled: "Civic Engagement and Community Information: Five Strategies to Revive Civic Communication". [read more]
I was recently given permission to share a “work in progress” extranet site from the Government of British Columbia. Please note that it is currently a mirror and has not yet been officially launched. So what is it exactly? A collection of guidelines and best-practices surrounding the use of social media for citizen engagement... [read more]
Local governments are continuously needing to help people with a different culture. Here's some interesting newly compiled data from the Census Bureau, along with some thoughts on how to better engage the Hispanic population. [read more]
Neil Williams writes a great post about digital engagement on the AlphaGov blog: On the face of it, you could say it’s a simple case of government doing something a bit whizzier and more user-friendly than publishing thousands of PDFs on hundreds of websites for people to find, comprehend and comment on by email. And it was tempting... [read more]
As reported by ARN in the article It's official - the Internet is good for you: ANU poll, the eighth ANUpoll, The Internet and Civil Society (PDF), shows increased use of the Net is leading to a more politically engaged and socially inclusive Australian society. The report asked whether virtual contacts (made over the internet) are less... [read more]
One thing that really came out of the social media strategy seminar we ran last week was that it’s vital for an organisation to have a decent handle on just why they want to be doing this stuff. I think we’ve reached the point now where most organisations understand the power and reach of emerging social technology, and get the fact... [read more]
Yes. You read that title right. Yes, airlines are not known for their customer responsiveness. Ask anyone whose been trapped on a plane on the tarmac for 14 hours. You know when Congress has to pass a customer bill of rights for your industry you've really dropped the ball. Air Canada, however, increasingly seems to be the exception to... [read more]
Often government engagement is done as a one-off. A one-time call for feedback. A one-time challenge. However, I think government should think more about building long-term relationships and engagement with stakeholders. Think about it in a non-profit, political, or for-profit model: -For-profit - Does Groupon want you to just buy... [read more]
Bang the Table has released a fantastic little handbook for online community engagement.Titled 100 Ideas to Help Engage your Community Online the book provides 10 ideas in each of 10 topics.The book has been released under Creative Commons (BY) - allowing organisations to reuse, share and mash it up for their own needs - provided they... [read more]
I had a great time last week at the Centre for Public Scrutiny conference last Thursday. I ran a workshop, which involved me talking for a bit, and then a discussion amongst those in the room.Here are the slides from the talk, just in case they are useful:Community engagement through social networkingView more presentations from... [read more]
I reported some research from Belgium in the previous post, “Multi-channel engagement“. This proposed the reasons why we need to review the processes and involve the end users is designing systems, along with essentially why e-government to-date hasn’t been the promised success. Now it’s now time to turn to the Netherlands, and the... [read more]
Since this blog started I have been positing what I called, for want of a better name, a “citizen engagement exchange”. This is not purely an ICT application but a combination of system and culture. The model or conceptual framework has been on display on the site for some time. In addition, having found little or no argument against the... [read more]
There was a fair amount of chatter among my friends last week as a result of Lawrence Martin's column column If there's an inspiration deficit in our politics, blame it on the young. My friend Alison Loat wrote an excellent, albeit polite, response, pointing out that blame could be spread across sectors and generations. She's right... [read more]
Dean Halstead is a Lead Associate with Booz Allen Hamilton and serves on the Advisory Board for the SmartBrief on Social Media. More »
John Kamensky is a Senior Fellow with the IBM Center for The Business of Government. More »
Steve Radick is a Lead Associate with Booz Allen Hamilton and serves on the Advisory Board for the SmartBrief on Social Media. More »
Maybe they'll get it right this year, they can't afford to fail again, the competition is too tight on the electric car market. Sure there's still room for breakthroughs, I read some interesting articles about it on www.partsgeek.com, we should expect some interesting electric car technologies in ...
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