ImageIowa is upgrading its 35 year old human services eligibility system and has chosen Accenture for the task. Human services systems determine eligibility for programs such as Medicaid, food stamps, or other earned benefits. These systems also maintain the case record for each individual using an earned benefit. Many states have been looking at ways to upgrade these systems which run on archaic technology and are heavily paper based, in an effort to cut costs and improve service delivery.

The new contract has a six year base period running through 2018, with four one year extension options.

Accenture will implement the Human Services suite of products from Accenture Software to support the state’s efforts to meet upcoming federal guidelines, improve customer services, reduce technology costs and integrate eligibility processes across a number of human service and health programs. The products include the Accenture Public Service Platform, the Accenture Benefits Management System and the Accenture Citizen Self-Service Portal.

The project will leverage a range of Accenture’s capabilities and expertise in human services, including management consulting and systems integration, in addition to the Accenture Software applications and framework.

The value of the contract was not disclosed.