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Education & Training

How Government in Australia is (and Can) Use Social Media [SLIDESHARE]

March 19, 2013 by Craig Thomler

This is a presentation I gave on Monday to NSW Health, including a review of Australian social media adoption, how agencies have been using social media, risks to watch out for and some examples of good public sector social media execution.[read more]

North Dakota and Microsoft Join in First Ever Statewide Partnership on STEM

March 18, 2013 by Bailey McCann

A public-private alliance will begin by bringing Microsoft training and resources to North Dakotans in kindergarten through graduate school to increase skills in three main areas: education, employability and entrepreneurship, focusing specifically on science, technology, engineering, and math (STEM).[read more]

So, You Went to UKGovCamp. What's Next?

March 12, 2013 by Dave Briggs

Of course, how you get open, collaborative working practices going within a large organisation is jolly tricky and the answers probably won’t be found in a blog post. However, start small and you can achieve great things. So, the most obvious thing to do, I think, is to run your own GovCamp.[read more]

Is Social Media Blurring the Non-Partisan Status of Appointed Public Servants?

December 8, 2012 by Craig Thomler

Preserving the separation between politicians and public servants is a primary consideration of Australia's system of governance - as it is in most democratic states - while a delicate balance needs to be maintained where public services proactively carry out the will of the elected government. However unelected career public servants retain the independence to provide frank and fearless non-partisan advice in their professional lives.[read more]

Liveblogging 'Future Citizen Engagement for Government Forum Asia 2012' Day 1

November 5, 2012 by Craig Thomler

Over the next few days I am in Singapore at Liquid Learning's Future Citizen Engagement for Government Forum Asia conference. I'll be liveblogging the presentations today and may liveblog parts of tomorrow, when I am chairing, speaking and on a panel. Liveblog: Future Citizen Engagement for Government Forum AsiaeGov AUCraig...[read more]

What Do Women Want? Not To Be Told "What Women Want"

August 29, 2012 by Dannielle Blumenthal, Ph.D.

Women's rights issues are as old as time. The struggle for them - for us, for me, for my daughters - goes back to the beginning. It is largely not men who have fought this struggle, but women. So I am very suspicious when all of a sudden the cause becomes popular.[read more]

Selecting the right tool for the job of online citizen engagement [Infographic]

July 23, 2012 by Craig Thomler

This report provides a look at how online tools can be used in citizen deliberation, with recommendations on which tools to use when.[read more]

What I Submitted to BlogWorld

July 17, 2012 by Ari Herzog

Here's an entry for speaking at BlogWorld next January about how a local government blog can be more engaging.[read more]

Digital democracy: some quick and easy ideas

July 5, 2012 by Dave Briggs

Following up on my earlier post on tweeting meetings, here are a bunch of quick, easy – and probably free – ideas for getting started with digital engagement.[read more]

Capital Punishment of a Different Kind

June 27, 2012 by Dannielle Blumenthal, Ph.D.

There are lots of ways to kill people. One really quiet way to do it, is simply not to talk to people. Shunning. It's the most painful thing you can do, and 100% legal.[read more]

3 Lessons from the Clearmark Plain Language Awards

June 4, 2012 by Candi Harrison

Image: Cheryl Stephens/Flickr (creative commons)

Calling something an “e-newsletter” does not mean you can ignore the rules for plain writing. Some agencies are publishing “e-newsletters” as summaries of current issues or news. They’re typically 1-pagers of 2-3 blurbs. Remember this: no matter what you’re publishing on the web, you have to make content scanable and easy for web readers to use[read more]

MBR: Escape from Cubicle Nation: From Corporate Prisoner to Thriving Entrepreneur

May 29, 2012 by Nicholas Charney

In retrospect, I was pleasantly surprised that this wasn't another "you can do it if you believe in yourself" self help/business book (a la Seth Godin). It was more of a "starting your own business is a ton of work and if you are ready to make a go of it, here is what you should probably think about" type book.[read more]

Do Your Employees Know Who You're Competing With? (Au Bon Pain vs. Chop't)

May 23, 2012 by Dannielle Blumenthal, Ph.D.

The moral of the story, for me, is that leaders do not usually communicate all that well with their employees. (Surprise, surprise.) They are traveling in circles different from their staff.[read more]

Customer Service Act Is Good News for Citizens and Employees

May 1, 2012 by Candi Harrison

Good news! The Federal Customer Service Enhancement Act, H.R. 538 has passed out of a House committee and is moving forward. What? You’ve never heard of the Federal Customer Service Enhancement Act? Oh, my. Well, let me tell you about it because this law would be great news for public servants and citizens alike.[read more]

What a Twitter Map Can and Cannot Tell: The Gates Foundation Twitter Network

February 1, 2012 by Ines Mergel

The Twitter network below was created by Marc Smith, Social Media Research Foundation. He used it in a recent workshop on Social Media Network Analysis that I organized here at Syracuse University on January 19-20.  I picked it up and posted it here on my Social Media in the Public Sector blog, because it relates to the Global...[read more]