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Good news! The Federal Customer Service Enhancement Act, H.R. 538 has passed out of a House committee and is moving forward. What? You’ve never heard of the Federal Customer Service Enhancement Act? Oh, my. Well, let me tell you about it because this law would be great news for public servants and citizens alike. [read more]
The Twitter network below was created by Marc Smith, Social Media Research Foundation. He used it in a recent workshop on Social Media Network Analysis that I organized here at Syracuse University on January 19-20. I picked it up and posted it here on my Social Media in the Public Sector blog, because it relates to the Global... [read more]
I really like how data.gov is launching niche communities like health.data.gov. Generally I believe if we want interest in our government data it's not going to be developing just broad "data" ecosystem. Instead, I think we need to build smaller ecosystems like transit data, health data, jobs data, education data, etc.... [read more]
Photo credit: Calm Vistas via author's blog
Before I go into this week’s post, I want to draw your attention to a new project being undertaken by a college professor acquaintance who, like me, has worked extensively with law enforcement. In his Jan. 1 blog, he writes: Seeking LE organization willing to work virtually with supervised university students. The goal is to give... [read more]
Lessons from Alan Silberberg's presentation on "Storytelling" Tell your story-simple -quickly -know your audience How to get to "Yes" -Don't take no for an answer -Tell the story so you get buy in -Use examples from outside your group -Tie to real world examples/case studies So much information - choose the data points that... [read more]
Giving back is a big part of GovLoop. Every year we try to give back to government and those people who focus themselves on public service. One of our initiatives to accomplish that is our annual scholarship contest. This year we partnered with NASPAA and are awarding 3 scholarships to graduate students who's educational focus is on the... [read more]
I get this question asked a lot - what federal jobs should apply for by major? Cool list by USAJOBS: Federal Employment Information Fact Sheets: Federal Jobs By College Major To help you choose the right career field, we have prepared the following table that groups Federal jobs that are often filled by college graduates with... [read more]
Taking notes at ACT/IAC ELC from panel "Innovation Happens!"... Job as CTO is to find out what's happening Energy Summit -Search needed to solve business problem - like when Energy loans Coalera If we aren't leveraging the work GSA is doing to bring vendor relations together at one, we are stovepiping it. GSA is under-utlized... [read more]
I've spent a lot of time around departmental youth groups since joining the public service; I've launched them, provided informal advice to chairs, and spoken at national conferences. My general observation is that public sector youth groups are forged out of a deep sense of frustration that plagues many new public servants. It is a... [read more]
Today I gave a talk at the CIPR public services communications conference. In case they are handy, here are the slides: Getting digital engagement right View more presentations from Kind of Digital. [read more]
A guest post by Robert N. Campbell III. After spending a year teaching English at elementary schools in Tanzania and Peru, my niece is college bound in the fall. As she heads off to school, I was shocked to learn that her annual room, board and tuition would be around $55,000 a year. This made me think about the value of... [read more]
Earlier this month the Vancouver School Board (VSB) released an iPhone app that - helpfully - will use push notifications to inform parents about school holidays, parent interviews, and scheduling disruptions such as snow days. The app is okay, it's a little clunky to use, and a lot of the data - such as professional days - while helpful... [read more]
There seems to be a consistent supply of people new to Government 2.0 filtering through the various events I track around Australia. Whether commercial conferences, 'Masterclasses', government-supported events or university courses - many (though not all) now providing decent '101' or introductory information and case studies on social... [read more]
The federal government is hosting a hackathon focused on unlocking the value from the newly opened click data from its URL shortener. Organizers hope the developer community can create apps that provide meaningful information from the online audience’s activity. Later this month, USA.gov has organized a nationwide hack day, inviting... [read more]
I don't know about you, but I still get a weird feeling when I see a person walking down the street talking or singing to themselves. Then I get a little closer and realize that they aren't crazy, they are just cell phone savvy. Today I want to talk about headphones: A simple concept, but these gadgets have a lot to offer.... [read more]
Dean Halstead is a Lead Associate with Booz Allen Hamilton and serves on the Advisory Board for the SmartBrief on Social Media. More »
John Kamensky is a Senior Fellow with the IBM Center for The Business of Government. More »
Steve Radick is a Lead Associate with Booz Allen Hamilton and serves on the Advisory Board for the SmartBrief on Social Media. More »
I understand that there's always a need to experiment for new design to make it better but they also keep in mind that the more they add details, the more they make it complicated. The CFPB, which opened up for business last summer, said Wednesday that it will next be going after loan providers ...
By the way, thanks for the useful info's.
Talking about transparency and actually doing it are two different things. It ...