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Social Media & Networking

Calgary Police's Twitter Account Displays Best Practices During Flood

June 24, 2013 by Ines Mergel

During the floods in Calgary, Canada, this weekend, the social media manager of Calgary’s police did a fantastic job answering questions, diffusing rumors, using social media to pull in additional information from citizens, point people to volunteer opportunities, and to activate officers to work extra shifts via Twitter.[read more]

A New Approach to Cybersecurity Across Agencies: The Administration's Progress Report

June 17, 2013 by John Kamensky

By connecting cybersecurity and performance officials as a matter of governance, the Administration is moving forward toward sustained outcomes in how cyber enables government missions and programs.[read more]

Be Informed and CACI Launch New Government Software as a Service Platform

June 6, 2013 by Bailey McCann

The service utilizes Be Informed’s semantic model-driven platform, which is rapidly becoming a tool of choice across Europe and the Caribbean, and offers government clients the tools and templates created for other global government clients as a springboard to accelerate the modeling of their mission applications.[read more]

Police Facebook Pages?

May 2, 2013 by Lauri Stevens

Mike found that three police forces had the highest rate of increase in Facebook “likes” compared to the previous month: Hampshire, Greater Manchester and Strathclyde. I looked at the Facebook pages for these three forces and identified the five most popular posts from each in the month under review.[read more]

Should Political Accounts for Governments Declare They're Not Run by the Public Service?

March 28, 2013 by Craig Thomler

Confusion can be caused when political operatives and members of a politician's own staff use social networks in ways that can mislead parts of the broader community into thinking those accounts are run by appointed professional public servants.[read more]

The Gallery: How Raleigh is Building their Open Data Solution

March 27, 2013 by Bailey McCann

Open Raleigh is an online repository with open data, web and mobile applications, and links to participatory tools and organizations. It’s part of Raleigh’s open source strategy focusing on transparency, collaboration, and improved access to information.[read more]

How Government in Australia is (and Can) Use Social Media [SLIDESHARE]

March 19, 2013 by Craig Thomler

This is a presentation I gave on Monday to NSW Health, including a review of Australian social media adoption, how agencies have been using social media, risks to watch out for and some examples of good public sector social media execution.[read more]

Open Data Day: Lessons for Hacktivists

March 15, 2013 by David Eaves

We wanted to foster a friendly event where anyone would feel welcome to participate. The team in Ottawa had, in particular, done great work in reaching out an engaging new people in previous hackathons, they’d have a wealth of non-software developers and even full families attend their events. This was as much a hackathon as it was a community event.[read more]

Best Police Social Media Practice Across Europe

January 21, 2013 by Lauri Stevens

What can social media do for law enforcement? A new study finds nine different ways that police are using social media in Europe.[read more]

Considering Copyright in a Digital World

January 15, 2013 by Craig Thomler

In the US, material created by the Federal government is, by default, owned by the public. In the UK, Australia, Canada, New Zealand and others, governments are transitioning from closed copyright systems to more open ones. There's continuing scrutiny, review and debate over the 'right' setting for copyright, with the companies who only exist due to copyright often at odds with their own customers, who wish to share books, music and video material they enjoy.[read more]

Public Sector Communications in 2013?

January 14, 2013 by Dan Slee

How do you measure success? What counts? Likes? Retweets? Twitter followers? The impact of communications – traditional or digital – must be not the passive audience who glanced at it but what people did as a result of it.[read more]

Is It OK for a Government Agency or Politician to Delete a Tweet or Post?

January 10, 2013 by Craig Thomler

The Australian Government Housing Minister Brendan O'Connor apologized for and deleted a tweet that claimed that a tweet from Australia's Opposition Leader Tony Abbott was a political stunt as it highlighted Abbot's volunteer fire fighting activities. Without delving into the politics of this discussion, the topic raises an interesting area for both politicians and public servants.[read more]

Virginia Launches New State Website

January 7, 2013 by Bailey McCann

Virginia has redesigned and launched anew version of its official state website, The website was redesigned with a focus on citizen usability and also includes a mobile version. The website will be considered the official state portal and contain links to all other necessary state websites and online forms.[read more]

Solving the Problems of Cities Via Crowdsourcing

December 13, 2012 by Craig Thomler

The premise is simple. Cities publish details of a strategic challenge they need help solving and the public, social enterprises, research centres, not-for-profit and for-profit organisations are invited to contribute their solutions. Jurors shortlist and select winning solutions, which are then implemented.[read more]

Should Politicians Tweet?

December 11, 2012 by Craig Thomler

Yesterday the Sydney Morning Herald reported that the Liberal Party had 'slapped a social media gag on MPs.' I think social media has become an important 'toolkit' of channels for politicians to use to engage constituents, stakeholders and the media. If the party can't trust its own electoral candidates to behave appropriately in public discourse, why should the public trust these candidates in public office?[read more]