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Image: Ines Mergel/Flickr
Many government agencies maintain at least one Twitter account, and even multiple accounts, based on their operational needs and their diverse audiences .It can be unclear to government Twitter users what the best strategies are for interacting with the public on Twitter, and how an agency can use Twitter in a meaningful way to support its organizational mission. [read more]
Another day, another social networking tool. Pinterest is the latest to garner big interest with users, but it’s actually been around for more than a year. Pinterest is the 16th most popular website in the U.S., the 25th most popular in Canada and the 31st most popular in the UK, according to AppAppeal. As one who advises LE agencies to... [read more]
Image: LaughingSquid/Flickr
It becomes clear that in a time of crisis people just want an authoritative voice. The role of local government comms people was not to stand by but to retweet on Twitter police messages. That’s a big step to take but an important one. [read more]
Many of you are probably aware that Facebook's active membership is larger than the population of the world's third largest country, however the numbers are getting too big to relate to Australia. So I've taken the idea and compiled a view of Australia by state, including the main social networks used by Aussies as if they were... [read more]
I have not seen many examples of agencies giving their customer service teams access to use social media on behalf of their organisation, and there may be challenges in "skilling" people to engage correctly in more public forums - however au remain hopeful. [read more]
Image: US National Archives/Flickr(creative commons)
For a long while now I’ve been arguing that communications people should share the sweets, relax a little and learn to let go. It’s by doing that they can really reap the rewards of good and trusted communications channels. I’m not alone by any means in thinking this and it’s excellent to start seeing the rewards being reaped. [read more]
Photo by via Flickr
It's long been reported that the majority of internet connections in Japan are via mobile devices - since 2006 in fact. It now seems Australia is on the verge of following the same path, with the ABS reporting that as at 31 December 2011, 47% of internet connections in Australia were via mobile devices. The report, (8153.0 - Internet... [read more]
Facebook has been rolling out the new Timeline for the past several weeks. It will become mandatory by the end of the month. As with all social media, with the new Timeline comes new opportunities, new challenges and new threats (to officer safety). But first, let’s look at the opportunity. Probably the sweetest thing about the new... [read more]
Photo by Simon Law via Flickr
We spend a lot of time writing emails to our employees don't we? Which they promptly ignore. We also slave over brochures, newsletters, and web copy. Scan - note what's critical - forget the rest. Where are people communicating with each other, and more importantly, paying attention? You got it: In person there's the hallway, the... [read more]
Photo by ElliotP via Flickr
This past Tuesday and Wednesday, the heads of U.S. Central Command (CENTCOM) and Special Operations Command (SOCOM), General James Mattis and Admiral William McRaven, respectively, appeared before the Senate and House Armed Services Committees ostensibly to testify on the FY2013 Defense Authorization. Though the commanders and... [read more]
I am proud of how far many Australians governments have come in their online use over the last few years. A number of agencies have begun embracing the new tools available to communicate with the public. They are blogging, tweeting and facebooking, bypassing traditional media to share their news publicly with the Australian community.... [read more]
It’s always a good idea to set your own uniform resource locator (URL), aka Web address, on every platform that allows it. We’ve already covered how to do that on Facebook here. Because more and more police officers are joining LinkedIn these days, here’s how to set your own URL there. After you log in to LinkedIn: 1) In the upper right... [read more]
Photo by Andy Clarke via Flickr
Back in November 2010 I attended a Garner conference to speak about Gov 2.0. I was also able to attend a workshop about social media use in the banking industry. At the time I estimated that the banking industry was 2-3 years behind government in their social media effectiveness. That impression has been reinforced this weekend with... [read more]
Many horrors! China microblog translate poorly English into. Say Beloved Successor of Democratic Peoples Republic of Korea Kim Jong Un dead from dying after assassin kill. No verification. Checking. OK, let’s not get all “Debbie Spenditnow” here… but the Chinese microblogging community is all agog over rumors about the alleged... [read more]
Image by Jan Sefti via Flickr
I’m seeing upset from and others on Twitter about a disconnect between what’s on CNN now and the violence that many outlets are reporting in Syria. It feels like 2009 the #IranElection all over again, when the world finally awoke to how the real-time Web was disrupting mainstream media by driving conversations and coverage of an... [read more]
Dean Halstead is a Lead Associate with Booz Allen Hamilton and serves on the Advisory Board for the SmartBrief on Social Media. More »
John Kamensky is a Senior Fellow with the IBM Center for The Business of Government. More »
Steve Radick is a Lead Associate with Booz Allen Hamilton and serves on the Advisory Board for the SmartBrief on Social Media. More »
I understand that there's always a need to experiment for new design to make it better but they also keep in mind that the more they add details, the more they make it complicated. The CFPB, which opened up for business last summer, said Wednesday that it will next be going after loan providers ...
By the way, thanks for the useful info's.
Talking about transparency and actually doing it are two different things. It ...