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Accenture has released a new report, Web 2.0 and the Next Generation of Public Service (PDF), which highlights four key things that citizens around the world want from government 2.0.They are, Improved social and economic outcomes. Balance between choice and flexibility on the one hand and fairness and the common good on the other.... [read more]
A study of 4,000 UK adults has found that 42 percent had used the internet to access information about government or local council services, or completed a government form or process online in the last year.This shot up to 55 percent amongst adults with home internet access.The study, conducted by OfCom also indicated that, More than 70... [read more]
Dean Halstead is a Lead Associate with Booz Allen Hamilton and serves on the Advisory Board for the SmartBrief on Social Media. More »
John Kamensky is a Senior Fellow with the IBM Center for The Business of Government. More »
Steve Radick is a Lead Associate with Booz Allen Hamilton and serves on the Advisory Board for the SmartBrief on Social Media. More »
I understand that there's always a need to experiment for new design to make it better but they also keep in mind that the more they add details, the more they make it complicated. The CFPB, which opened up for business last summer, said Wednesday that it will next be going after loan providers ...
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Talking about transparency and actually doing it are two different things. It ...