Policy
Study Shows States Fail to Provide Healthcare Price Transparency
A new study issued "report cards" to states that take a comprehensive look at state laws designed to give consumers basic information about the average or expected prices of common health care services and gives only 14 states a “C” or better.[read more]
Maryland Introduces Cybersecurity Tax Credit
Maryland State Senator Catherine E. Pugh has introduced four bills in this legislative session, and Governor Martin O’Malley has announced a package of initiatives designed to further Maryland’s leadership as a hub for cybersecurity jobs.[read more]
States Moving Toward Greater Broadband Access
The latest broadband performance index of all 50 states released by TechNet shows that all states are moving forward on increasing broadband access. However, like with other national initiatives, some states are moving a little faster than others. Overachievers: California, Delaware and Indiana.[read more]
New Jersey Senator Gets Tough on Shared Services
Senate President Stephen Sweeney (D-Gloucester) has passed a bill through the Senate that would allow the state to get on the shared services bandwagon or face the loss of state aid. New Jersey has been working for the last year to move its many small municipalities on to a shared services model in an effort to control costs, but some cities and townships have been reluctant to move to the model. Now, state officials want to add some teeth to the plan.[read more]
Federal Government Reform Resources: Anticipatory Governance Report
The federal government is increasingly facing challenges of greater complexity that demand faster action than the current institutional structures can respond to effectively. Presented here are three sets of interrelated solutions termed “Anticipatory Governance.” Anticipatory Governance can be defined as: “a ‘system of systems’ comprising a disciplined foresight-policy linkage; networked management and budgeting to mission; and feedback systems to monitor and adjust.”[read more]
Liveblogging 'Future Citizen Engagement for Government Forum Asia 2012' Day 1
Over the next few days I am in Singapore at Liquid Learning's Future Citizen Engagement for Government Forum Asia conference. I'll be liveblogging the presentations today and may liveblog parts of tomorrow, when I am chairing, speaking and on a panel. Liveblog: Future Citizen Engagement for Government Forum AsiaeGov AUCraig...[read more]
Why Banning Anonymous Comments is Bad for Postmedia and Bad for Society
I'm stunned that a newspaper ownership would make such a move. Even more so that editors and journalists would support it. We should all be disappointed when the fourth estate is unable to recognize it is dis-empowering those who are most marginalized.[read more]
8 Ways To Encourage Change Agents In Government, What Are Yours?
I worked on the outreach for the project, which is critical when you consider the potential threat a terrorist can do with hidden WMD in a small boat, where they might leave the U.S., pick up a weapon, then try to come back in "under the radar."[read more]
Community Managers: Expectations, Experience and Culture Matter
The thing is, if you never tell people how long they are going to have to wait - expect them to get unhappy. More importantly, if, while their waiting, other contributors come and make negative comments about their contributions, don't be surprised if they get even more unhappy and become less and less inclined to submit patches (or brownies, or whatever makes your community go round).[read more]
Social Media Quick Tip: Is Facebook Truly a Public Forum?
Legal experts seem to agree that this issue boils down to whether the Facebook page is truly a public forum.[read more]
Twitter Feuds: Digital Diplomacy on the Fritz
As diplomats begin to engage more and more with local populations, they face the difficult task of figuring out the terrain and making sure they use it to improve the image of the U.S. Otherwise, direct engagement with international audiences via Twitter and similar services can set American diplomats up for disaster.[read more]
Soccer: Battleground for Identity
The high-profile cases of regional soccer celebrities rising up to lead social change movements in the Arab Spring have thrust to the fore the importance of a highly-regarded sport in a highly contentious region.[read more]
Chick-fil-A and the August of Our Discontent
Photo by Elvert Barnes via Flickr
The other day somebody asked me if I would rather get the fish filet sandwich at Wendy's or McDonald's. Wendy's is objectively better in our experience. I said McDonald's. Because to me McDonald's means being an American, and that means a lot to me. It's happiness, Ronald McDonald. It's rebellion against the strictures of Orthodox...[read more]
25 Ways To Get Things Done In A Bureaucracy
Jesse Barker via Flickr
Don’t make new things sound new, acknowledge when others have made a good point. Incorporate feedback. And here's the rest.[read more]
Trust Is The Only Thing That Scales
Image: 'paranoia' by katiew
Sometimes the best thing you can share is real life advice you've given someone. What follows is an email [almost verbatim] I sent to someone who asked me about the blurring line between professional and personal lives online (emphasis added): My first impression is that this [person] is doing something awesome [online]; and that I wish...[read more]
Dean Halstead is a Lead Associate with Booz Allen Hamilton and serves on the Advisory Board for the SmartBrief on Social Media. More »
John Kamensky is a Senior Fellow with the IBM Center for The Business of Government. More »
Steve Radick is a Lead Associate with Booz Allen Hamilton and serves on the Advisory Board for the SmartBrief on Social Media. More »
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“The anonymity issue is an important one, and like a lot of things, there's pro's and con's. I "prefer" actually NOT having anonymous comments, but one problem is that there ARE valid reasons why people have to remain anonymous. I do agree with you that dumping things on Facebook is problematic. Frankly I'm not sure what the solution is.”
“ Great article! One idea – maybe the best (for you) way to respond to your notice would be to replace the infrigement by a link back to the original at your site. I don’t understand why people copy articles – that’s a waste of their disk space while only linking to the original is almost equally valuable. And if they ask you for a permission ...”