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Image: Ines Mergel/Flickr
Many government agencies maintain at least one Twitter account, and even multiple accounts, based on their operational needs and their diverse audiences .It can be unclear to government Twitter users what the best strategies are for interacting with the public on Twitter, and how an agency can use Twitter in a meaningful way to support its organizational mission. [read more]
This week took a bit longer to finish, here is the tail end of the review. I won't get too detailed but I thought I would share what is by far one of the most appropriate quotations from a the book I came across. [read more]
So you want to know why people don't trust authority anymore? Why the promises of leaders have no essential meaning? Because authorities routinely make promises and lie. Or mess up and blame someone else. Or know about a victim's plight, but cover up for the victimizer instead. In pre-Internet... [read more]
Another day, another social networking tool. Pinterest is the latest to garner big interest with users, but it’s actually been around for more than a year. Pinterest is the 16th most popular website in the U.S., the 25th most popular in Canada and... [read more]
I came across this gem via Peter Stoyko's blog; it's the Valve employee handbook. Before I share my thoughts, here is what Peter had this to say about it: Behold: the employee-orientation manual of the future; except, I hasten to add, this manual is... [read more]
Photo: U.S. Embassy/Flickr
Even something as simple as planting a tree is an act of leadership. This photo by U.S. Embassy Tel Aviv (via Flickr) shows U.S. Ambassador Dan Shapiro and Tel Aviv (Israel) Mayor Ron Huldai welcoming Earth Day 2012 volunteers to Jaffa Slope... [read more]
Sometimes it takes a black swan to spur action for improvement. The tragic events of 9/11 as well as Hurricane Katrina certainly were the black swans that spurred action for the nationwide LTE network that’s starting to take shape. [read more]
Image: LaughingSquid/Flickr
It becomes clear that in a time of crisis people just want an authoritative voice. The role of local government comms people was not to stand by but to retweet on Twitter police messages. That’s a big step to take but an important one. [read more]
If you look at the White House open government dashboard, you might be forgiven for thinking that all agencies had complied with the mandate to post plans, publish “high value” datasets to Data.gov and implemented them. It’s all “green” and “yellow.” The reality is more complex. [read more]
Image: Claus Mikosch/Shutterstock
None of this is rocket science. The election crisis we see has to do with the fact that neither party seems to be taking advantage of basic political communication strategy. For inspiration they could look to JP Morgan and Jamie Dimon's handling of the $2 billion crisis. [read more]
Dean Halstead is a Lead Associate with Booz Allen Hamilton and serves on the Advisory Board for the SmartBrief on Social Media. More »
John Kamensky is a Senior Fellow with the IBM Center for The Business of Government. More »
Steve Radick is a Lead Associate with Booz Allen Hamilton and serves on the Advisory Board for the SmartBrief on Social Media. More »
I understand that there's always a need to experiment for new design to make it better but they also keep in mind that the more they add details, the more they make it complicated. The CFPB, which opened up for business last summer, said Wednesday that it will next be going after loan providers ...
By the way, thanks for the useful info's.
Talking about transparency and actually doing it are two different things. It ...